Wow, I must buy a copy of this book. I can see myself revisiting this book many times in the future. I thought I was a decent listener but after reading this book I think I am a horrible listener. So glad to get the information to make me become a better listener and person after reading this. The most important thing I learned is that most of the time people just want to know you are listening and don’t really care that you went through something similar. I’m hoping I don’t forget the tenants brought up in this book because they are going to help me in my relationships and in my careers.